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2.6

Update by user Apr 30, 2021

Other than the initial turn away with no aid in any sort of resolution, there has been no further assistance in getting my money back.

Original review posted by user Apr 30, 2021

I had accidentally sent an amount of $380 to someone I had recently made connection with for a sale initiated in offerup. I expressed this to customer service along with the correct recipient explaining it had been sent to the wrong person by accident and furthermore, I was unsuccessful in making any contact with the individual to correct this and believe they have blocked me and had no intention of underfeeding the money back.

Not only was customer service no help, they stated that due to my relationship with this person (I'm assuming the only factor is that we were connected through Facebook to make contact for the offerup sale) they would not assist in getting any of my money refunded let alone sent to the right person.

Not only am I losing out with no help, I now owe all that money still and have to figure that out now. Thanks venmo.

User's recommendation: Use other online cash services that give the option to be able to refund your money if it was sent in error.

Product or Service Mentioned: Venmo Money Transfer.

Monetary Loss: $380.

Preferred solution: Full refund.

Venmo Pros: Quick transfer of money.

Venmo Cons: Difficulty verifying account if lost password or phone change, Cant refund money transfer if sent to wrong person.

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