Venmo Customer Service Contacts
How to Reach a Person at Venmo
Toll-Free Number:
-
1-855-812-4430
Customer Service:
-
1-855-204-4090Venmo Mastercard Cardholders
Venmo Emails:
Venmo Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Venmo Phone Number | 1 (855) 812-4430 |
| Average Hold Time | 00:08:46 |
| Average Calls duration | 4 minutes |
| Most Popular Venmo Email Address | businesssupport@venmo.com |
| Venmo Live Agent Availability | 4% of callers successfully reach a real person |
| Issue Resolution Rate | Low (8% reported full resolution) |
| Venmo Customer Service Rating | 4.4 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 97% phone, 3% email |
| Common Reasons for Contact | Account, request for information, payments and charges |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Venmo | First and last name, phone number or email |
Contact Information
Venmo Website:
Venmo Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 6:00am - 11:59pm (CT)
Saturday - Sunday: 8:00am - 10:00pm (CT)
Mailing Addresses:
P.O. Box 45950
Omaha, NE 68145-0950
United States
Attn: PayPal Acceptable Use Policy
2211 North First Street,
San Jose, CA 95131
United States
Summary of Venmo Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Venmo?
Account Question:
- “Can't add money from my bank to Venmo acct”
- “Cant login”
- “Suspended account”
Payments and Charges Question:
- “Transaction on Hold”
- “Payment error”
- “Transaction”
Request for Information Question:
- “Wanting to find out if I have a Venmo A/C”
- “About my account being hacked”
- “To talk to a live person”
Cards Question:
- “Cards I don’t recognize added to my account”
- “Lost card”
- “I Want To Stop The Venmo Card That’s Being Mailed And Choose Another Card Design”
Product/ Service Question:
- “Technical”
- “Tech questions”
- “Wont work”
Return/ Replace Question:
- “Phone change”
- “Change number”
- “Need to change my fone number”
Activation/ Cancellation Question:
- “Need to cancel a payment”
- “Cancel an invalid payment”
- “Cancel recent transfer to chase bank”
Shipping and Delivery Question:
- “Have not received my items”
- “I haven't received $125 transferred 10 days ago”
- “Transfer Not Received”
Refund Question:
- “To try and refund an amount that was sent to me”
- “Refund policy”
- “Refund”
Staff Question:
- “Customer service reason”
- “I received no customer service!! Terrible”
- “Terrible service through calls”
Website/ Application Question:
- “I can’t use the Venmo app it goes to a white screen so I can’t login”
- “App missing from phone- log in brings up other accounts not mine Fraud alert”
- “Problems with my app loading”
Employment Question:
- “Employer want to send money”
- “Paycheck not in”
- “1099”
Other Question:
- “I am not able to send money from my Venmo”
- “I cannot transfer money”
- “Transfer”
Compare Venmo Customer Service To
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