Venmo Phone Numbers and Emails

Toll-Free Number:

  • (855) 812-4430

Customer Service:

  • (855) 204-4090
    Venmo Mastercard Cardholders
  • (844) 288-9628
    Venmo Visa Cardholders

Venmo Emails:

Business Customer Service
Customer Service
Events/ Guest Relations
Recruiting Events
Media
Marketing Inquiries, Press Inquiries
support@venmo.com
More phone numbers and emails Less phone numbers and emails

Venmo Contact Information

Venmo Website:

Venmo Help Center:

Corporate Office Address:

Venmo, LLC
95 Morton Street, Floor 5
New York, New York 10014
United States

Other Info (opening hours):

Customer Service Hours:

Monday - Friday 10:00am - 6:00pm (ET)

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Customer Service Rating and Reviews

1.5 / 5
Poor
Pissedconsumer3856722
Payment declined
1.7

I sent my daughter 800. Yesterday and today I cant send anything.
I have tried to pay a friend I sent a dollar to make sure it worked so then I tried to send the rest and declined I have plen...

Keith D Xml
Unsatisfactory

The app is Not working when I try to transfer money to my bank account. Need to speak this customer service

Summary of Venmo Customer Service Calls

7.6K TOTAL
CALLS
03:23 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Venmo Customer Service?

Account Question:

  • “Need balance”
  • “Password issue”
  • “My account”

Payments and Charges Question:

  • “Direct deposit”
  • “Missing money”
  • “Unauthorized charges”

Cards Question:

  • “Need a new card”
  • “Forgot my pin”
  • “Card”

Request for Information Question:

  • “Wrong information on account”
  • “Have a few questions on your service”
  • “I can't remember my venmo debit card pin”

Activation/ Cancellation Question:

  • “Cancel”
  • “Cancellation”
  • “Quiero cancelar un pago”

Product/ Service Question:

  • “Amount of m money to be transferred per working hurricane Ian”
  • “Venmo won't work I need to pay my rent”
  • “Not working”

Shipping and Delivery Question:

  • “Someone sent me money n didn't receive it”
  • “Where is my money?”
  • “Reemplazo de tarjeta extraviada”

Refund Question:

  • “Refund”
  • “To get a refund on a transaction”
  • “I want to refund my money back I ordered face cream $240 they didn't mail it for me.”

Return/ Replace Question:

  • “Return money”
  • “Changing account information changed”
  • “Replacement card”

Staff Question:

  • “Goods and services transaction”
  • “Customer service”
  • “Trying to receive money, i sent money to someone and hen they tried to send it back and its saying contact custor service”

Employment Question:

  • “Cannot get my paycheck to transfer to card or anything”
  • “Pay off bills”
  • “1099 info”

Website/ Application Question:

  • “App not working”
  • “I have made an application and I wanna know if I qualify to have a an account Maria Ann Ann”
  • “I am waiting on money from my venmo I cannot find it and I cannot get back on my site because I lost my phone and I have a new phone and I can't get on to my Google or anyting please do”

Other Question:

  • “Check cashing”
  • “Can't recieve code before it expires”
  • “Venmoacvount”

About

Venmo Privacy Policy
This privacy policy applies to all information Website collect through Venmo's' web and mobile applications from current and former Venmo users, including The User of company services When The Client are no longer Venmo's' customer, Website continue to share The User's information as described in this policy. This policy only applies to the Venmo Services and does not apply to the practices of any other PayPal service. Throughout this policy, venmo.com use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. Venmo do not consider personal information to include information that has been aggregated and/or anonymized so that it does not identify a specific user. When The Client of Venmo visit the website or use one of Venmo's' mobile applications, Website collect The Customer's IP address, and standard web log information, such as The Client's browser type and the pages The User of company services accessed on Company's website.
To read more: https://venmo.com/legal/us-privacy-policy/
Top Venmo Services

Money Transfer, Customer Care

Top Venmo Products

Account, Website, Mobile Application

Venmo Pros and Cons

Pros: No customer service, No pro about it, Fast, Simple, So far i have found no pros

Cons: No customer service assistance, Impossible to get help, Have zero customer service, Refuse to give a solution, Horrible customer experience

Related Companies

PayPal, Bill Me Later, Xoom, Braintree, Swift Financial

Venmo reviews and complaints

Venmo is ranked 54 out of 254 in Cash Services category

Area Served

USA

Payment Methods

VISAMasterCard

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