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Contact Venmo Customer Service

Venmo Phone Numbers and Emails

Toll-Free Number:

  • (855) 812-4430
Call customer service
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Customer Service:

  • (855) 204-4090
    Venmo Mastercard Cardholders

Venmo Emails:

Business Customer Service
Complaints/ Feedback
Jobs/ Career
Legal
DMCA Inquiries, Privacy Inquiries
Media
Marketing Inquiries, Press Inquiries
debitcardsupport@venmo.com
Debit Card and Purchasing with Venmo
support@venmo.com
recruiting@venmo.com
Recruiting Events
contactoptout@venmo.com
Opt-out of Marketing Emails
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Venmo Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Venmo Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    98% phone 2% email

  • The best phone number to call Venmo is 8558124430. 73% of consumers used this number to address their issues and concerns. Meanwhile, 70% of users reported contacting a real person successfully by dialing the phone number 8552044090.

  • The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 4 minutes.

  • Be prepared for the call as Venmo may ask you for the following information to identify you as a customer: first and last name, phone number or email.

View full overview ›

How to Contact Venmo Customer Service?

Most Popular Number:

(855) 812-4430
Total calls: 45 494 Issues resolved: 1 056 Last call: Dec 16, 2025

Venmo wants to make your cash services as smooth as possible and for this purpose, the company implemented fast and responsive Venmo customer support. You can find answers quickly using the search bar on the Contact Us page or visiting Help Center.
If you can't find the answer you need, get in touch with the Venmo customer support team by filling out the contact form, or dialing (855) 812-4430. Notice that it is reachable from 8:00 am to 8:00 pm CT, seven days a week. Venmo contact number provides a way of contact for anyone who is seeking help with urgent issues or with general questions.

Venmo has a variety of online self-service options to help you find the best possible answers to any questions you may have. These solutions have the main advantage – they can save you time. For example, the average waiting on hold using Venmo customer support phone number is 20 minutes.
If you don’t worry about time and your concern is a non-urgent one, you can reach them via several Venmo email addresses. Having a customer service issue, write a message to support@venmo.com, or debitcardsupport@venmo.com. For business support take advantage of businesssupport@venmo.com. Legal inquiries can be addressed to Venmo mail privacy@venmo.com.

To get immediate assistance, the company encourages you to type your question in the search field on the Help Center page. From this page, you can send a message to the business through the contact form. Moreover, take a look at social media pages to contact Venmo customer support. Navigate to Twitter page @VenmoSupport and tweet them from Monday to Friday, 8 am–10 pm; from Saturday to Sunday, 8 am–5 pm CT.
For the fastest service, use Venmo live chat in the mobile app and get all answers you need. From the beginning follow the prompts until you reach a solution, or dialog with a live person. Chat support works Monday-Sunday, 8:00 am-10:00 pm CT, seven days a week.

Whenever you need to contact the Venmo customer service online, visit the official website and follow these steps:

  • Scroll to the bottom of the main page.
  • Click the Contact Us button.
  • Select the topic of your inquiry to find a collection of articles and guides on your matter.
  • Scroll to the Connect with Support section to check the Venmo support contact info if you still need help.

If you prefer communicating via social media, you can click the platform’s icon in the bottom left corner of the homepage to follow or DM Venmo customer care there.

PissedConsumer Club

Contact Information

Venmo Website:

Venmo Help Center:

Corporate Office Address:

PayPal, Inc.
95 Morton Street, Floor 5
New York, New York 10014
United States

Other Info (opening hours):

Hours:

Monday - Friday: 6:00am - 11:59pm (CT)

Saturday - Sunday: 8:00am - 10:00pm (CT)


Mailing Addresses:

P.O. Box 45950

Omaha, NE 68145-0950

United States


Attn: PayPal Acceptable Use Policy

2211 North First Street,

San Jose, CA 95131

United States

More contact details

Venmo Customer Service Reviews

1.9 / 5
Poor
See all 5.1K reviews
Laporsha Ixa
Không được hài lòng lắm,vì đã gọi là chăm sóc khách hàng thì khi khách hàng cần gọi phải có người giúp,này hoàn toàn không ai giúp đỡ mà kêu bấm số mà không có những điều kiện người cần giúp đỡ
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

No good,no good,I don't like,I call no someone take,outo speaking at do number ,I don't no at number

Richina S
Zelle wins

Your website is the worst one on line. Nothing works and customer service does not exist and signing up, logging on and getting help is not possible.

Ikenna Ehf
Impossible to get help from customer service.

Going into my account and could not the message was if the continues reach out to customer service, which I tried to do reach anyone on the phone. The automated response didnt have my issue listed, and when I tried to express my problem, it just took me to another automated Person that could not get help.

Tried reaching someone by phone could not reach anybody by phone so Venmo customer service certainly did not help whatsoever.

Reached out to some friends who suggested using my laptop to login and was finally able to resolve my issue myself. Very very frustrating.

Katherine L Tjr
Security issue
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

My password was compromised. I cannot log in, I can't change the password, and I can't find a way to talk to someone live. This is terrible customer service.

How Good is Venmo's Customer Service?

Stanley P Ifb
Stanley P Ifb
Feels Disappointed | Oct 18, 2025

I had to get to an elevated person in management to finally get satisfaction.

Read full quote
Steven M Wnp
Steven M Wnp
Feels Disappointed | Oct 02, 2025

There has been no response = no customer service

Read full quote
Debra R Aqk
Debra R Aqk
Feels Disappointed | Sep 16, 2025

There is not a customer support person that you can talk to on the phone

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Gayle G Ovj
Gayle G Ovj
Feels Disappointed | Aug 07, 2025

Very frustrating to get a live representative to help handle a problem that isn’t listed on your website or with your chat bot

Read full quote
John and Aileen P
John and Aileen P
Feels Neutral | May 28, 2025

The customer service rep answered the question and solved the problem. Very pleased once we were able to get to a live person.

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Shirley i Qcd
Shirley i Qcd
Feels Disappointed | May 27, 2025

No definate answers

Read full quote

Summary of Venmo Customer Service Calls

63.2K TOTAL
CALLS
04:14 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Venmo?

Account Question:

  • “Why is my account closed?”
  • “Account frozen”
  • “Account not working, cant move funds”

Payments and Charges Question:

  • “Not getting amount to verify new bank”
  • “Unauthorized debits”
  • “Charge ammount”

Request for Information Question:

  • “I need help”
  • “Need help in getting some money back from an account that was supposed to be to a cash app but instead I sent it to venmo”
  • “I neef help”

Cards Question:

  • “Having trouble adding bank card keeps telling me to contact venmo need to talk to someone not AI”
  • “My card is not working”
  • “Someone sent money to me to my daughter-in-law and her card is locked and I need to get my money out”

Product/ Service Question:

  • “It is not letting me g my purchase bitcoin”
  • “Objection to back error message”
  • “Can’t fet access”

Return/ Replace Question:

  • “Phone number change”
  • “Changed phone numbers can't log into my account”
  • “Trying to change my address and have my new card sent there”

Activation/ Cancellation Question:

  • “Activate”
  • “Cancel bank account”
  • “Trying to activate my new replacement card”

Shipping and Delivery Question:

  • “Never received bank transfer”
  • “Mi tarjeta bloqueada”
  • “I never received my debit card”

Refund Question:

  • “Accidentally sent somebody money by accident and they will not send the money back to me”
  • “Need to get refund”
  • “I sent money to wrong person and I just like to get my money back if I can thank you need your help”

Staff Question:

  • “I received no customer service!! Terrible”
  • “Terrible service through calls”
  • “I need a real customer service to talk to”

Website/ Application Question:

  • “App”
  • “My Venmo app is not working. Can no open”
  • “App not working”

Employment Question:

  • “Employer want to send money”
  • “Paycheck not in”
  • “1099”

Other Question:

  • “Add won’t load”
  • “Crypto issues”
  • “Unable to get my money!”

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