Venmo

Disputed some transactions lost a couple, so I had to pay them back even though that company had refunded me the money. I didn't know you had to pay back refunds.

The merchant themselves overdrew my account for running my card when they shouldn't have even paid that back and fixed their mistake. However, Venmo claims they didn't. They claimed they gave me a provisional credit, which they had not. If they did, I don't know because my account was frozen and still is, even though the merchant and I have paid it back.

Before the premiere is saying that over my account, my account was unfrozen, so I had everything paid off, whatever they say. I owed from the lost dispute that was refunded; therefore, I shouldn't have even lost that case. They turned around and brought back up saying I still owed for it, even though I have more than enough evidence. It was already paid for and settled, yet my account has been frozen.

I have no access to it. I told them $83.24 has been put in that account that they owe me. It's funny how it went from 48 to 78, as you will see in the screenshot. I questioned what about the account recovery payments made.

What did those go towards?! They said the Fred Meyer debt. Not even possible because Fred Meyer's was way after those recovery payments were made. They refuse to pay my money.

They just want to argue with me.

I want to know if there's anybody out there who can give me advice on where to go for legal assistance if I want to sue them for all the time and stress they are causing me out of my day. I was just simply not wanting to pay me.

Venmo Customer Support and Legal Department,

I am writing to formally demand the immediate release of funds from the sale of Bitcoin I conducted on your platform on January 5, 2026. I have been informed that these funds will not be available until January 11, 2026, a holding period of six days that I find unacceptable and potentially unlawful.

I am aware that blockchain transactions are irreversible and final once confirmed on the network. The sale has been completed, and the assets are settled. Holding my fiat proceeds for nearly a week after the transaction is final is an unjustified restriction on my property and creates financial hardship.

I am bringing the following legal and regulatory matters to your attention:

1. **FTC Settlement History:** I am aware that Venmo and PayPal previously settled with the Federal Trade Commission (FTC) regarding deceptive practices about fund availability and the speed of transfers to external accounts. While that case addressed peer-to-peer transfers, the principle of misrepresenting the availability of funds is relevant here. I am demanding that you are not engaging in similar deceptive practices by holding my funds without valid cause.

2. **Unreasonable Restraint:** Imposing a 6-day hold on a completed crypto sale without providing specific evidence of fraud or suspicious activity on my account constitutes an unreasonable restraint on my access to my own money. 'Security reasons' is a generic justification that, without specific evidence, does not override my rights as a consumer.

3. **Regulatory Compliance vs. User Rights:** I understand Venmo must comply with the Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) regulations. However, compliance does not grant you the right to indefinitely hold funds from a verified customer with a clean history without a transparent explanation. If there is a specific regulatory requirement mandating this hold, I request you cite the specific regulation or policy section.

I have provided all necessary identification to verify my account and identity. There is no legitimate reason to continue withholding these funds.

**Demand:**

I am requesting that you expedite the release of my funds immediately. If this hold is not lifted within 24 hours, I will be forced to escalate this matter to:

* The Consumer Financial Protection Bureau (CFPB)

* The Federal Trade Commission (FTC)

* My state's Attorney General

I expect a prompt resolution to this matter.

Sincerely,

Joshua Ochu

253-248-**** ochujosh1@***.com

No way to contact a human being. Their phone service is a nightmare!

No help on chat! Not impressed!

I had to dispute some transactions regarding order that I didnt receive from the grocery store. The grocery store accidentally ran my card instead of using the in-store credit which over drew my account.

Demo claims merchant never paid them yet the merchant saying they did. Venmo is also claiming.

I never paid even though it was paid back out of dispute money that I had won.. I lost a dispute which I ended up losing so I had to pay back the professional credit they had granted which I have no, my account is still in red for these transactions and they refused to fix it and they refused to pay me and they owe me that I shouldnt have even paid back to one because I would have one since the merchant themselves paid for it

I have been trying for WEEKS to get my funds to transfer from Venmo to my bank. Have had this account for several years and now all of a sudden it froze my account.

In order to unfreeze it I had to upload documents containing personal information, which was never required before, then they would unfreeze me. I submitted docs and it was unfrozen. BUT every time I try to transfer the funds, at first it says transfer in progress, then within seconds my account is frozen again and my money stays with them. Good luck trying to speak with a real person on the phone.

Today alone I was on hold for over 2 hours. Their system has a glitch they cannot fix and so customers cannot get access to their own money! I even called their parent company, Paypal, and was told it has to be handled by Venmo customer service.

There IS no customer service! Whatever you do, do NOT use Venmo (or paypal)!

Very bad experience with Venmo as a seller. While the app works fine as a buyer, sellers beware!
I maintained two Venmo accounts - one personal and one for business - both managed through a single app.

Without warning, the Venmo app on my iPhone started crashing repeatedly and became completely unusable. I spent hours attempting every published troubleshooting step with no success.
When I tried reaching customer support, I discovered an absurd catch-22: phone support never connects you to a live person, and you're constantly redirected to their help center, which is only accessible through chat... in the app. The same app that wasn't working!

It's impossible to get actual help when you need it most.
The real impact?

Because of this app failure and complete lack of accessible customer support, I lost income as a seller and suffered actual financial losses. This is unacceptable for a payment platform that businesses rely on.

In 2024, I had a business, and a customer paid me with Venmo. It was over $200, but he apparently put it in the wrong column, so they didn't realize it was my money.

After I waited a week, they said it would take a bit longer. A month later, they told me I needed to send them copies of my ID, two bills in my name, and bank statements. After two weeks with no answer, I called, and they gave me the runaround for over two more months. No one would give me an answer about whether they received the paperwork they asked for.

They would bounce me around from one department to another. I would receive emails saying the same thing about the things I needed to send to them when I had already done it three times! So, after months of arguments with them and getting no answers, I finally gave up.

You can't do anything to this business, unfortunately, unless more people start to complain about them. Only then will something be done to shut down businesses that are there only to steal your money.