Venmo
Venmo Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Venmo has 1.9 star rating based on 2187 customer reviews. Consumers are mostly dissatisfied.
24% of users would likely recommend Venmo to a friend or colleague.
- Rating Distribution
Pros: No customer service, Convenience, Convenient.
Cons: No customer service assistance, Impossible to get help, Have zero customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Venmo has 1.9 star rating based on 2187 customer reviews. Consumers are mostly dissatisfied.
24% of users would likely recommend Venmo to a friend or colleague.
- Rating Distribution
Pros: No customer service, Convenience, Convenient.
Cons: No customer service assistance, Impossible to get help, Have zero customer service.42% of users think that Venmo should improve its Customer Service.
52% of users say that they won't use Venmo in the future for similar services or products.Recent recommendations regarding this business are as follows: "I love venmo", "I need to talk to someone", "I get pay to this acc tomorrow", "Don't do business with them", "Don't expect any kind of help if you have a problem.".
Most users ask Venmo for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Venmo Reviews
"I need to update my phone number on my account I don't have any access to my old phone number or phone"
Have a way to update your phone number without sign in or verification and need to accomplish more services on the app User's recommendation: I love venmo
"Never received bank transfer"
Never got a live agent, always want you to repeat yourself. I don't have time to hold on the phone and listen to them repeat.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Powell, Tennessee
Never received bank transfer
Never got a live agent, always want you to repeat yourself. I don't have time to hold on the phone and listen to them repeat.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVenmo is a nightmare it is a nightmare cuz it's related to PayPal it is a absolute nightmare
They charged me 43 cents on my account for a hotel that I did not even stay at, Then they turned around and took $75 out of my account from the same hotel ,that I did not stay at, and never stayed at,I filed a dispute; I spoke with 700 different people about this and no resolve they're only answer was to get me to verify my identity time and time and time and time again, They have since suspended my account, and they still have not given me back my $75 from the dispute. They suspended my account permanently !,for what reason I could not tell you, and are keeping my money, refusing to get back with me.
They told me that after 10 days, if they did not come to a decision, they would give me a provisional credit to my account. I have received nothing.!It's been over three weeks now, and they will not give me my money back.
- Are a nightmare in every aspect of the word
Preferred solution: Full refund
User's recommendation: RUN
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Greenville, Alabama
Locked out my account
I linked a visa card to the account, and they locked me out of it. I get paid tomorrow, and I need to have it.
Preferred solution: For my checkk to hit my account tomorrow
User's recommendation: I get pay to this acc tomorrow
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Salt Lake City, Utah
Pago retenido quiero cancelar el envío por eso
Ise un envío de dinero y la persona no lo puede retirar hasta el 24 de diciembre, entonces lo quiero cancelar el envío, pero he llamado a los números de Venmo y nunca contestan porque ya hace 12 días que hice el envío.
- Lo malo que uno llama y nunca contestan
- No solucionan pronto un problema de reembolso
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou are not taking care of the problem
I need desperate help the person that sent me money has sent in a complaint and its not my fault. I am not a business She needs to get her money back.
Please return her moneys I am giving you permission to do so. It is 900 to Guzman Melissa both accounts are locked
- Will never use it again
- I will never use it again
Preferred solution: I am the seller Sigrid Younger. Give the buyer back her 900 dollars you have my permission. I am not a business
User's recommendation: Do not use venmo
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Need my money that you all have held now for over 21 days
Nothing can't get ahold of an actual person to help me with this problem. Y'all suck as a company.
I'm going to make sure I tell everyone not to use your app unless you send the money as a gift. How do y'all know my family isn't struggling waiting on that money? I'm not rich, and I did work for a guy on the side and had to use my money to buy his stuff because y'all held my money up. I'm still waiting.
This is the most ridiculous thing I've ever heard of. I wish someone there had a brain to look into my problem and fix it now.
- Sending money
- Not getting it
Preferred solution: My money that’s on hold
User's recommendation: Zero
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSorry, lazy good for nothing. What’s the purpose of them what’s the purpose for Venmo?
Company absolutely serves no purpose. You run a risk even using it because guess what, you can't call anybody if something were to happen.
You can't; you gotta send them a text or something. You gotta wait back to summon them, or half of them don't even come to chat, so if you do have human beings working, they all need to be fired because they're useless bombs riding your clock. Everything over in Venmo needs to be fired, and if PayPal has anything to do with Venmo, I think both of those are scam companies because I just had a data breach, and they are running Venmo. Next time I need to do more research on these banking apps because this one is utterly useless and pointless, and it was a waste of space and time.
I don't recommend nobody ever use this app under no circumstances, especially not trust it with any of your money. And I rated this app and service -0.
- All cons all bad
Preferred solution: Full refund
User's recommendation: DO NOT USE THIS COMPANY you’ll come out better putting your money in the hands of someone with a very bad problem then putting it inside of the bank or Venmo by way of PayPal just don’t
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDispute a transaction
I went to use my Venmo card to find out that it has been frozen because of a charge that it said it didnt have the funds for so I have to pay back $11 and something I wanted to make a dispute that that transaction was not put on my Venmo card. I wanted to try to put it on a PayPal card because I thought there was money on it, but there was no money on it so there was no transaction made tissue carnival on my Venmo card. I want it taken off in my card reactivated, please
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIt's telling people to not continue with their transactions. That it may be a scam. I'm definitely not a scammer. Help
I'm not getting the transactions. Venmo keeps messaging the sender that it may be a scam.
I'm dumbfounded. Help, please.
- Especially bitcoin
- Hard to use
Preferred solution: For Venmo to fix the problem
Panama City, Florida
A transfer to a Venmo bank account has been going on for 5 days and it still hasn't hit the account. I wanted to know why, if possible, a person who speaks Spanish could call me because I don't speak
Llevo 5 días realizando una transferencia a una cuenta bancaria de Venmo y aún no ha llegado. Quería saber por qué, si es posible, una persona que hable español podría llamarme, ya que no hablo inglés. Gracias.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Stone Mountain, Georgia
I need to update my phone number on my account I don't have any access to my old phone number or phone
Have a way to update your phone number without sign in or verification and need to accomplish more services on the app
- Pros
- Pros
Preferred solution: Update my phone number
User's recommendation: I love venmo
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rio Linda, California
Venmo Phone Number
Never use Venmo!! This is the worse company to deal with.
Nearly impossible to get to a live person. Email from company on October 28th, confirming my issue would be sent to another team with a response in 3 to 5 days.
I've never heard from them. Plus, if you reply to this email, you get a response that the mailbox is no longer monitored.
The phone number for Venmo - (855) 812-**** is no longer in service. I filed a registration request to support on October 28th and was told someone would fix my issue in a few days. No contact since.
- Horrible customer service
- No working phone number for support
Preferred solution: Someone else was using my cell phone number with their email address. I'm unable to register my cell phone to create MY account. Opened a case with their support. Issue not resolved. Their #855 is no longer in service.
User's recommendation: DO NOT USE VENMO! Unable to get to a live person.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo human contact at customer support
I have an issue where a Venmo account was set up in my name, using my email and an old phone number I no longer have access to. I need to speak to a human, not play games with the automated system that answers the customer service number.
- Customer service number is an automated system
Preferred solution: I need to speak to a human about a matter of Identity Theft.
User's recommendation: Don't expect any kind of help if you have a problem.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPutting my account on frozen status for no eeason
I. Pissed you all control my money and I can't do anything with it.
You guys froze my account last week and still haven't released to me. You have my money in hold, and for what
Preferred solution: Access to my account with out you all unterfereing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want my money back
I tried to put it in my bank account and it didnt go in my bank account so I really would like to get it back my niece sent me 300 and it went on a Venmo balance so how can I get it unfrozen because I need it back for bills I have tried and tried and I cant get any help so I have called and sent messages so if I cant get it I will have something done about it
Preferred solution: Full refund
User's recommendation: Not to get Venmo if they can’t get your money back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I'm not able to transfer money to my bank
My daughter deposited money to my account to pay her insurance, but I'm not able to transfer the money to my credit union. When I called, I was sent to teen debit card and then told to hang up. As I don't have a teen or a debit card, this was of no help.
- It is impossible to speak with a person if there is a problem
Preferred solution: Full refund
User's recommendation: Drop Venmo
Venmo FAQs
Venmo is a payment application running on both Android and iOS devices. Launched in 2009, it allows completing funds transfer transactions among account holders.
Verified account holders can add funds to their balances in the application by tapping the Manage Balance menu item. It may take up to five working days for the transfer to be completed. The status of all personal transactions can also be checked in the app.
As for now, the account cancellation can only be completed from a PC using the required menu item in the Profile section. The option isn’t available in the app. Before cancellation, it is necessary to transfer all remaining funds and complete all transactions.
Payments made to existing accounts cannot be canceled. All transferred funds are made available to the recipients immediately. The only way to return the payment is to ask the recipient to resend the same amount.
Sending funds can be completed with the Pay button. Account-holders don’t need to transfer money to their balances to make payments. The transferred amount will be funded by an external source if you don’t have enough funds on the Venmo balance.
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Your explanation in the comments is full of holes. I can understand why they suspended your account.
Please I'm waiting for you to point out all the holes sir???? Lol ....go ahead. ..full of holes huh .pls do tell...
Are you claiming someone stole your information and used your account to book a room fraudulently or you booked the room and there was some issue with the booking?
I'm saying I stay at a hotel called La Quinta inn, the charge in question says La Quinta motor inns on my bank statement, which is their previous name but they don't use it anymore ,and it's very rare that name will show up on a bank statement. every other charge from this hotel is on my bank statement as La Quinta inn ,baton rouge ,luckily, the guy at the front desk had noticed this ,also I paid cash on the day in question ,my hotel front desk manager has already spoken with venmo and told them there was no charge to my card on the day in question , they have done nothing but suspend my account and tell me that they can no longer offer services to me, as if I had done something wrong. So the answer to your question is I'm saying somebody is in my account or venmo made a mistake.