Venmo
Reviews and Complaints
Warren, Ohio
No longer have access to email
My Gmail account was hijacked, and I no longer have access to the existing email registered with my account.
Preferred solution: Ability to update email address
Houston, Texas
Necesito q me devuelvan mi dinero
Le envié 320 dólares a una persona. Y esa persona no pudo hacer el cobro, necesito que te sean devueltos a mi cuenta.
Preferred solution: Full refund
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Verified ReviewerVenmo is no help at getting money back from me after dispute & return was made.
Right now, I have waited a long time for Venmo to get my money back for me; it is close to $500—a lot of money for me to lose or anyone to lose. It seems like they just do not care if you get your money back or not.
They just deny every single dispute. You would think that with Venmo being owned by PayPal, they would do better. PayPal will fight for you; I can feel confident in them. However, Venmo is so disappointing that they couldn't care less about you not being able to get your money back when you deserve it.
Everything that I have disputed has been returned to TikTok—don't get me started on them; they are just as bad as Venmo. How is it that TikTok can take your money, then accept the return, and then deny the refund? So, they keep your money and the items returned. That is the same as stealing!
And Venmo is right in there with them, saying: 'It's okay, we won't do anything about it; steal away!' Then, because I had to file disputes, they sent me a few messages like this. Really? Wow! (See attached!) Also, it shows in this email from TikTok that they have received the products and still are denying my refund!
I am a disabled American; by law, they cannot do this! But do you think Venmo will help? No!
They do not help at all. This is just a small amount of proof that I have.
- Venmo does not help people
- No help you if you arescammed
Preferred solution: Full refund
User's recommendation: Don't use them. There are better ways of transfering and paying for items.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Bank Transfer Failed and can't get live person
Company fixed the issue and I have been provided with product or service ordered. The bank ended up being at fault and this was resolved. However it was still scary to not be able to reach anyone at Venmo for help.
Tried to transfer funds to the bank. It was a pretty big amount.
Waited 1, 2, 3, 4 days then tried to contact Venmo. Called as early as I could on a random weekday (i.e., not first day of the week, not the second they opened). Currently, I have been waiting over an hour, which is, come on, ridiculous. I'm going to have to find a way to escalate since clearly I can't sit around all day.
Do they even have anyone working there?
Will be shutting down after this. Zelle is better anyway.
- Easy when things work
- Transfers are risky and you could use your money
Preferred solution: Full refund
User's recommendation: BE CAREFUL USING VENMO
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Jose, California
Resolved: Couldn’t log into Venmo
Answered my question. Called Venmo directly.
I was told that Venmo does not work outside of the USA. The agent was helpful, knowledgeable, and professional. It took too much effort to get to a person.
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Verified ReviewerIt is literally impossible to file a dispute on the venmo app 5/25/25
I cannot reach a human at venmo today. The many phone tree bots I spoke with told me that the the only way to file a dispute is through the venmo app. The app does not work however.
pissedconsumer forwarded my mail to the email address they have on file (developer@***.com) and I heard back immediately that this email address is no longer monitored."We have discontinued accepting new users of the Venmo API, and technical support is no longer offered. With that in mind, the Venmo Developer API remains available to all existing API users and we will continue to support those partners.
Our more recent focus has been on providing an option for users to pay with Venmo within select merchant apps, which allows us to offer many of the capabilities previously powered by the API, now with optimal user and developer experiences alike.Thank you for your interest in Venmo.So I guess I am back to being SOL. Take note, pissedconsumer.com, this remedy does not work.
This menu is not coming up.
I get a choice between talking with the bot again or using email. But email requests are not provided. The email link sends me back to the bot.
The chatbot repeats over and over again to use the app. Please fix.
Thank you.
pissedconsumer forwarded my mail to the email address they have on file (developer@***.com) and I heard back immediately that this email address is no longer monitored.
"We have discontinued accepting new users of the Venmo API, and technical support is no longer offered. With that in mind, the Venmo Developer API remains available to all existing API users and we will continue to support those partners.
Our more recent focus has been on providing an option for users to pay with Venmo within select merchant apps, which allows us to offer many of the capabilities previously powered by the API, now with optimal user and developer experiences alike.
Thank you for your interest in Venmo.
So I guess I am back to being SOL. Take note, pissedconsumer.com, this remedy does not work.
Preferred solution: Full refund
User's recommendation: stop using venmo
Arlington, Virginia
Problem with transfer I need to talk to someone fix my account
Can't transfer money from Venmo to my bank account. When I click transfer to my bank, it is not my account numbers; need to fix it.
Preferred solution: Talk to customer service
Cranston, Rhode Island
Can’t speak with a human all machine horrible
I can't get through to speak with a human; all machines. I am trying to find out why I haven't received money from a settlement. It says it's there, but it is not the amount: 30.18.
- Quick and easy
- No human person to help you with questions or answers
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer7-20-24
I sent money to a friend. I sent it to her older account, unbeknownst to me, that she said she did not have access to any more.
So I sent MORE money to the current account. I would like my money back please.
User's recommendation: Don't do it
Seattle, Washington
No accedo a nada
Me dice que está frizada la cuenta después me dice que no puedo recibir ni puedo mandar nada de dinero luego que el QR está mal
I called numerous times and was supposed to get a return call about verifying my identity
My daughter deposited the money into an old Venmo account that I cannot access anymore, and I cant finish setting this one up for some reason dont think you will be able to speak with a human to verify Id. Im very disappointed with Venmo because they NEVER RETURNED MY CALLS!!
User's recommendation: You’re on your own
San Antonio, Texas
Deposit
Only $618 instead of $718 was deposited in my bank account. Where is the other $100? Its not in my Venmo account.
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Verified Reviewer |
New Cumberland, Pennsylvania
Lack of customer service
I need to speak to someone. Your automated messages don't help me at all. It goes in circles, with no human to speak to in order to actually help with my problem.
- Convenient
- Unless you need help
- Poor customer service
Preferred solution: customer service FROM A HUMAN
User's recommendation: go somewhere else
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Verified Reviewer |
New York, New York
Venmo customer service
Just keep saying they have no control over issues regarding declines when there plenty of funds available to transfer. To me that is unacceptable. They are the card issuer they should always have access to that information.
I have been a customer for years, and still, there are certain bills I'm unable to pay through Venmo, so I often transfer money between my Venmo and Cash App accounts with no issues. All of a sudden, Venmo keeps declining transfers, and I've spent days trying to get someone to respond, only to have people tell me they can't answer why because there are no blocks on my account, yet I can't pay bills.
All they keep saying is take money out at the ATM and pay bills. This whole company is turning into a scam...
- Venmo blocks payments
- Crappy customer service
Preferred solution: Answers, as to why they are blocking my transfers, not just the lame exscuse that it's a security feature or block
User's recommendation: Be weary
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Playa Del Carmen, Quintana Roo
It is literally impossible to have any kind of contact with any human within this company I have spent hours and tried texting I've tried their chats I've tried their emails I've tried their phone cal
I spent hours trying to log on to my Venmo account. I know the correct email address.
I know the correct password, and when they send me that I need to receive a code, I receive the code and enter it, and then it always says something went wrong, try again. I've done it numerous times, and I cannot get anywhere. When I try to contact them, there is no way possible to actually contact them.
I emailed, and it says this email is not monitored. When I call, it is always a bunch of choices but no opportunity to get an explanation, and of course, their chat is in the beta stage and is worthless.
- Well known name
- No support
Preferred solution: Full refund
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Your issue is with TikTok. They obviously provided proof that your return did not qualify for a refund. Just because YOU sent them the product doesn’t mean you automatically qualify for one.