Venmo - They refused to pay me what they owe me. I reached out to the CEO. He hadn’t even emailed me back because our service is horrible..
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Junior Reviewer
Disputed some transactions lost a couple, so I had to pay them back even though that company had refunded me the money. I didn't know you had to pay back refunds.
The merchant themselves overdrew my account for running my card when they shouldn't have even paid that back and fixed their mistake. However, Venmo claims they didn't. They claimed they gave me a provisional credit, which they had not. If they did, I don't know because my account was frozen and still is, even though the merchant and I have paid it back.
Before the premiere is saying that over my account, my account was unfrozen, so I had everything paid off, whatever they say. I owed from the lost dispute that was refunded; therefore, I shouldn't have even lost that case. They turned around and brought back up saying I still owed for it, even though I have more than enough evidence. It was already paid for and settled, yet my account has been frozen.
I have no access to it. I told them $83.24 has been put in that account that they owe me. It's funny how it went from 48 to 78, as you will see in the screenshot. I questioned what about the account recovery payments made.
What did those go towards?! They said the Fred Meyer debt. Not even possible because Fred Meyer's was way after those recovery payments were made. They refuse to pay my money.
They just want to argue with me.
I want to know if there's anybody out there who can give me advice on where to go for legal assistance if I want to sue them for all the time and stress they are causing me out of my day. I was just simply not wanting to pay me.
User's recommendation: Do not use Venmo there’s other sources to use.
Monetary Loss: $125.
Preferred solution: Apology.
Venmo Pros: You can send money to your friends.
Location: Seattle, Washington
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Comments
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They’ve hung up on me multiple times they have not refunded any of my emails or better business beurre. then I find out there’s been an open chargeback since the day I disputed this case.
From the merchant themselves that talk to him about whether they’re not talking to me and I don’t understand why I have to hear back when I want to dispute. Let alone when they gave me provisional credit why account was frozen so do you even have access to it so they took it back it’s fine but they’re telling me I had to pay that back even though I wanted a few no sense but they owe $83 and then you pay and then this is the whole thing they don’t want to pay me that money.